Shipping policy

Last Updated: July 2026

At Nougala, we believe that a great shopping experience continues long after you place your order. This Shipping Policy explains how we process, prepare, and deliver your purchases.

Order Processing

Every order is carefully reviewed before shipment to ensure accuracy and quality.

Processing time: 1–3 business days
Orders placed on weekends or public holidays are processed on the next available business day.
During promotional periods or high-demand seasons, processing may require additional time.

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking details.

Estimated Delivery Times

Estimated delivery times are:

Europe: 5–10 business days
United Kingdom: 5–10 business days
United States & Canada: 6–12 business days
Australia & New Zealand: 7–14 business days
Other International Destinations: 7–15 business days

Delivery estimates begin once your order has been dispatched and may vary due to customs inspections, weather conditions, carrier delays, or local logistics. Clear shipping timelines help customers understand what to expect before purchasing.

Tracking Your Order

Every shipped order includes a tracking number.

Tracking information usually becomes active within 24–72 hours after dispatch. Carrier updates may occasionally experience slight delays.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect address is submitted, please contact us immediately. Once an order enters the shipping process, modifications may no longer be possible.

Nougala is not responsible for deliveries affected by incorrect customer information.

Customs & Import Charges

International shipments may be subject to customs duties, import taxes, or local handling fees imposed by the destination country.

These charges are determined by local authorities and remain the responsibility of the customer.

Delayed Deliveries

Although we work with reliable logistics partners, occasional delays may occur beyond our control due to:

Customs inspections
Severe weather
Peak shopping seasons
Transportation disruptions
Local courier issues

We appreciate your patience in these situations.

Lost Packages

If tracking has stopped updating for an unusual period or your package appears lost, please contact us.

We will investigate directly with the shipping carrier and provide assistance until the issue is resolved.

Damaged Parcels

If your package arrives visibly damaged:

Take photographs before opening.
Keep all original packaging.
Contact our support team within 48 hours of delivery.

This allows us to investigate with the courier as quickly as possible.

Multiple Shipments

Items ordered together may occasionally be shipped separately depending on warehouse availability. If this happens, each shipment will receive its own tracking information.